Refund & Cancellation Policy

The Lumina Yearly plan includes a 7-day free trial. You will not be charged until the trial period ends. If you cancel before the trial expires, you will not be charged at all. Your premium access continues until the end of the trial period.

You can cancel your subscription at any time. To cancel, email us at support@lumina.app from the email address associated with your account, or use the cancellation link in any billing receipt email. We will process your cancellation within 2 business days.

• ✦Your subscription remains active until the end of your current billing period.
• ✦You will not be charged again after cancellation takes effect.
• ✦Once your billing period ends, your account reverts to the free tier.
• ✦Your profile data and reading history are retained for 90 days in case you resubscribe.

• ✦You were charged in error (e.g., duplicate charge, charged after cancellation).
• ✦You cancelled within the free trial but were still charged.
• ✦A technical issue prevented you from accessing premium features for more than 48 hours.
• ✦You request a refund within 48 hours of your first-ever purchase and have not used more than 3 premium readings.

Email support@lumina.app with the subject line “Refund Request” and include: the email on your account, the date of the charge, and a brief description of the issue. We aim to respond within 3 business days.

The Lumina Weekly plan renews every 7 days. If you cancel mid-week, you retain premium access until the end of the current 7-day period. No partial-week refunds are issued for the Weekly plan.

The Lumina Yearly plan renews every 12 months. If you cancel after the 7-day free trial but within the first 14 days of a paid billing cycle, you may request a full refund. After 14 days, no refunds are issued for the Yearly plan, but your access continues until the end of the paid period.

If you believe a charge is incorrect, please contact us first — we are happy to resolve the issue directly. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

We may update this policy from time to time. Material changes will be announced via email or in-app notice at least 7 days before they take effect. Continued use of Lumina after changes constitutes acceptance.

Questions about refunds or cancellation? Reach us at support@lumina.app. We're here to help.